Frequently Asked Questions
What is Mitiga
How does the Mitiga app work?
Once registered to the service, the user can search in the app for analysis labs and pharmacies affiliated with Mitiga.
The user can go to the authorized centers to carry out a rapid or molecular swab and ask for the registration of any negativity on the platform.
The system, following the entry made by the authorized center, automatically generates an identification QR Code that will appear in the user's profile.
The QR Code may be required for the on-access scan of the event.
How does the QR code entry procedure take place?
The user shows the identification QR Code to the auditor present at the event access. After scanning it, the controller will display the user's "Covid Status", the initials of the first name and last name and the profile photo registered on Mitiga. It will be enough to verify the correct identity of the subject to guarantee access or not.
Does the use of the Mitiga app replace the rules relating to the prevention of the spread of the Covid-19 virus?
How is my privacy protected?
Any data possibly processed and collected will be stored on a private and protected server located in Italy.
Does the app track my movements?
Is Mitiga run by the government?
Does Mitiga work in all countries?
Do I have to pay to use Mitiga?
Is it possible to read the same QR code several times?
Does the app make medical diagnoses or give medical advice?
Can minors use the app?
Where can I download Mitiga? What devices and operating systems are supported?
Is there a special price for the tampon for Mitiga users?
What can I do if there are no Mitiga authorized centers in my area?
Can I upload or have the result of a negative swab carried out at a non-Mitiga authorized center on the Mitiga platform uploaded?
What to do if I made a mistake in entering a data during registration?
- E-mail: the registration is successful but you cannot access the application. CONTACT US. Do not make a new registration because the same tax code cannot be registered multiple times.
- Phone number: the registration of the profile was in any case successful. Log in using your chosen credentials, then click on "+" at the top right and enter a new phone number. You will receive a confirmation email to be approved. Both will remain valid, so remember to select the correct one when logging in
- Personal data: once registration has been completed it is no longer possible. CONTACT US